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Lodging Terms & Conditions

1. General Provisions

These Terms and Conditions govern the use of agritourism services provided by PrzystańMy (hereinafter "the Hosts"), based in Karszewo, 14-420 Młynary, Warmian-Masurian Voivodeship (hereinafter "the Property"), Tax ID: 12345678, REGON: 6543258 – including the rules for reservations, stays, use of facilities, and liability of the Parties.

Contact details: address as above, email: kontakt@karszewo.pl, tel. +48531559680.

Use of the Property's services constitutes acceptance of these Terms. The Terms are available at the Hosts' premises and on the website.

2. Reservations and Payments

  • Reservations can be made by phone, email, via the contact form on the website, or through the online booking system.
  • After the Hosts confirm availability, the Guest receives information about the required deposit of 30% of the total stay value.
  • The deposit must be transferred within 48 hours of reservation confirmation to the account number: PL12345678901234567890123456. Failure to pay within this period will result in cancellation of the reservation.
  • The remaining amount is paid no later than the day of arrival, in cash or by transfer to the indicated account.
  • For one-day or weekend stays, full prepayment is required.
  • The current price list is available on the Property's website and from the Hosts.

3. Check-in and Check-out Times

  • Check-in: from 3:00 PM to 9:00 PM. Arrival after 9:00 PM requires prior arrangement with the Hosts.
  • Check-out: by 11:00 AM on the departure day.
  • Early check-in or late check-out depends on availability and requires individual arrangement.
  • In accordance with the population registration act, the Guest is required to present an ID document at check-in to fulfill the registration obligation.

4. House Rules

  • Quiet hours are observed from 10:00 PM to 7:00 AM.
  • Smoking is prohibited in all enclosed spaces. Smoking is allowed only in designated outdoor areas.
  • Unauthorized persons may not stay on the Property during nighttime hours without the Hosts' consent.
  • The Guest bears material responsibility for damage caused to the room, equipment, or infrastructure of the Property resulting from their fault or the fault of persons invited by them.
  • The Guest is obliged to maintain cleanliness and order in the room and common areas.
  • The Hosts are not responsible for valuables left in the room or on the Property.

5. Pets

  • Bringing a pet is possible only after prior arrangement with the Hosts.
  • Pets must be healthy, vaccinated, and dewormed.
  • The pet owner bears full responsibility for the pet's behavior and any damage.
  • Pets are not allowed on beds and upholstered furniture.
  • An additional fee of 50 PLN/night may be charged for bringing a pet.

6. Cancellation Policy

  • Cancellation up to 14 days before arrival – full refund of the deposit.
  • Cancellation between 7 and 14 days before arrival – 50% refund of the deposit.
  • Cancellation less than 7 days before arrival – no refund of the deposit.
  • In case of early departure during the stay – no refund for unused days.
  • The Hosts reserve the right to cancel the reservation in case of force majeure (e.g. breakdown, natural disaster), with a full refund of the paid amount.

7. Facilities and Amenities

  • Free unmonitored parking is available on the Property.
  • Each room is equipped with a kitchenette with basic amenities.
  • Free Wi-Fi is available throughout the facility.
  • The Hosts are not responsible for disruptions in the supply of electricity, water, or internet resulting from causes beyond their control.

8. Complaints

  • Complaints regarding the quality of services should be reported immediately, during the stay, directly to the Hosts.
  • The Hosts undertake to consider the complaint within 7 days of its submission.
  • Failure to report a complaint during the stay precludes later pursuit of claims.

9. Personal Data Protection (GDPR)

Guests' personal data is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and the Act on Personal Data Protection. The data administrator is the owner of the Property.

Data is processed for the purpose of:

  • providing accommodation services and managing reservations – legal basis: Art. 6(1)(b) GDPR (necessary for contract performance);
  • fulfilling the registration obligation – legal basis: Art. 6(1)(c) GDPR (legal obligation);
  • issuing invoices/receipts – legal basis: Art. 6(1)(c) GDPR (legal obligation);
  • contact regarding the reservation – legal basis: Art. 6(1)(f) GDPR (legitimate interest of the administrator).

Data is stored for the period necessary to provide the service and in accordance with tax and accounting regulations (5 years from the end of the tax year). Registration data is processed for the period required by law.

The Guest has the right to access their data, rectify it, delete it, restrict processing, transfer data, and lodge a complaint with the President of the Personal Data Protection Office (PUODO). Detailed information can be found in the Privacy Policy.

10. Final Provisions

  • The Hosts reserve the right to amend these Terms. The current version of the Terms is available on the Property's website. Changes take effect on the date of publication.
  • Matters not regulated by these Terms shall be governed by the provisions of the Civil Code, the Act on Hotel Services, and the Act on Consumer Rights.
  • The Hosts hold civil liability insurance (OC) for their business activities.
  • Any disputes shall be settled by the competent common court according to the Hosts' registered office. A Guest who is a consumer may also use out-of-court dispute resolution methods, including contacting the Provincial Inspector of Trade Inspection or the Permanent Consumer Arbitration Court.
  • These Terms are effective from June 5, 2026.